Important updates in response to COVID-19 may affect the information below. Learn more. What should I do if my delivery has not left the store even after it has surpassed the estimated time of delivery? Please contact our Customer Service Team via the Contact Us form. Our team will be able to look into the order and see why it is delayed. Last Updated: 21st September 2020 Related articles Can I change a Standard Delivery order to Delivery Now or same-day delivery? Why can't I track my order/delivery? Why is a product that I have chosen for my order undeliverable to my address? How can I track my order I placed online or how can I check the estimated delivery status for my order? Why did my delivery fail and I got a failed delivery notification?