Important updates in response to COVID-19 may affect the information below. Learn more. What should I do if the gift order was never delivered but I received a confirmation that it has been delivered? Please get in touch with us via the Contact Us form so that we can investigate the delivery further. Last Updated: 11th September 2020 Related articles What should I do if the tracking link shows my pick up order is at 2 different stores? What should I do if I have missed my delivery? Can you resend the order confirmation details? Can I send a gift order to someone from your website? Why did my On Demand driver refuse to give me my order?