Important updates in response to COVID-19 may affect the information below. Learn more. Why am I not able to redeem the gift card when I have balance in the gift card more than the product price? Please ensure the gift card has been activated and get in touch with us via the Contact Us form for further assistance. Last Updated: 11th September 2020 Related articles Why am I not getting a free delivery when my order fits the criteria for free delivery offer? How do I use my Woolworths gift card to make an online purchase? How do I redeem a gift card? How can I check the balance on my eGift card? Can I purchase gift cards in bulk?