Important updates in response to COVID-19 may affect the information below. Learn more. What should I do if my order is not delivered or I haven't received my order? If you haven't received your order then you can track it. For more information, please see How can I track my order? Last Updated: 4th September 2020 Related articles How can I track my order or check the estimated delivery date for my order? What should I do if my order is not delivered yet or is delayed? How can I use the free delivery offer that I received in an email? How can I checkout as a guest? Why are the member offers/specials or member discounts not getting applied on my order when I go to checkout?