It's likely you're using an old, unsupported web browser (the software you use to view web pages). We support recent versions of Apple Safari, Google Chrome, Microsoft Internet Explorer and Firefox. Updating to a more recent version of these applications will very likely fix your problem. These updates are readily available for download and fast to install—search for a software update to download online. If you're still having trouble, contact our Customer Service Team via the Contact Us form.
Last Updated: 22nd July 2020