If a product you have purchased from Dan Murphy’s is faulty, damaged (excluding damage caused by misuse), wrongly described, or breaches a consumer guarantee, we will happily refund your money, exchange or, where possible, repair the product. If your purchase incurred a delivery fee, then we will also cover the cost of delivery for the return. Please contact our Customer Service Team via the Contact Us form and they will help you further.
For some high-value products, Dan Murphy’s reserves the right to have the product assessed for acceptable quality prior to discussing a suitable remedy with you. For products that cannot be assessed in-store, we will arrange for the product to be sent to the manufacturer (or relevant repair agent) for assessment. It may be more convenient for you to liaise with the manufacturer directly (which may be more time-efficient). You certainly have that option. You can contact our Customer Service Team via the Contact Us form and they will be happy to provide you with their relevant contact details to assist you.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.
Last Updated: 22nd July 2020