Last Updated: 14 September 2020
At Dan’s, looking after our customers and team is the top priority. Through this new and difficult time, we remain committed to providing the best service you expect from Dan’s. Whether it’s advice on wine you’re after from our friendly in store team, or maybe you’d prefer drinks delivered to your front door from our online store, we’re here for you. We appreciate your kindness to our team and to each other. For more information, you can view a message from our Managing Director, Alex Freudmann.
Customer Notices on COVID-19 Cases
To see the latest notices for customers on COVID-19 cases in Dan Murphy’s stores, click here.
Update to store hours in Victoria as of 14/09/2020
Melbourne, Our Trading Hours Have Been Extended!
Although stage 4 restrictions continue to remain in place, the good news is our trading hours have now been extended to reflect the recently reduced curfew of 9 pm to 5 am.
As of Monday 14th September, most Dan Murphy’s stores in Metropolitan Melbourne will have the current closing time of 7:30 pm from Monday to Saturday extended. To view the updated hours at your local Dan Murphy's store as well as Sunday trading hours, view the store locator here.
And remember: You can still shop online and have your drinks delivered straight to your door with our contactless delivery services or Pick up in-store options!
Stay safe, and please stay tuned for any further updates.
As of Tuesday 28 April 2020, the temporary alcohol purchase restrictions applied by Retail Drinks Australia (a non-government industry body) have been removed. We have now returned to standard retail purchasing limits. For more information, click here.
Are you still open?
Our intention is to keep our stores across the country open, so that we can continue to provide you with unbeatable prices on all your favourite wines, beers and spirits during this time. Please click here to find the exact hours of the store closest and most convenient to you.
Will there be any reduction in stock levels in store?
We’re working hard to keep our shelves stocked. We’ve put on more team members and whilst we’re placing more orders on the things you want to purchase; demand continues to remain high. Rest assured we are doing our best to keep up with your demand on the products that you need and want.
How are you ensuring the safety of customers shopping in store?
We already have very high standards of cleaning and hygiene in place.
As an additional precaution, we have added additional cleaning routines to every Dan Murphy's store and are in the process of installing Checkout Screens at our registers to assist with Social Distancing requirements for our customers & team.
To help with Social Distancing, every Dan Murphy’s store now also has a maximum capacity. If a store reaches its capacity, we’ll implement a ‘One-In-One-Out’ system. Please follow any directions from our store and security teams. They are here to help you get the drinks you love as safely as possible.
At the Register: We ask that you pack your own items into boxes/bags. Let’s all keep a safe distance!
How will customers be notified if there is a case in one of our stores?
If one of our customers or team members is confirmed with COVID-19, we'll let you know in that store. We continue to take advice from the Department of Health to make sure we're taking all the necessary steps to ensure ongoing safety, including additional detailed cleaning in store where necessary.
Are your in-store events and tastings still going ahead?
The health and wellbeing of our customers and team remain of the utmost importance. All in-store masterclasses and discovery events remain cancelled across our entire store network until further notice. Given recent developments regarding COVID-19, in-store tastings have returned to WA, QLD and TAS stores. Our team is adhering to strict social distancing and sanitation guidelines to ensure your health and safety.
Are Pick up and Delivery still available?
We are currently working hard to process your orders, and the situation is evolving constantly. For the latest news and updates on our delivery and Pick-up services, click here.
Do I have to sign for my order?
We are now offering contactless delivery while continuing to follow our RSA practices. We have taken steps to make this process as safe as possible, including the following measures:
- when we check ID, our drivers will examine your ID from a distance without having to handle it personally
- our drivers will no longer require a signature from you (our drivers will take down your details instead)
- our drivers will try to maintain a social distance wherever possible which means they will take care when handing over items or will leave them on the ground where it is safe to do so
We also now offer contactless pick up direct to boot at 110 stores across Australia. Click here to see if this is available at your local store and to find out more.
Can I return a delivery order back to a store?
As long as your purchased items are still in saleable condition, we will accept them for returns if you have changed your mind. Please click here to read our full policy on returns and refunds (including if you want to return an item because it is faulty).
Can I return a bulk order due to cancellation of an event?
As long as your purchased items are still in a saleable condition, we will accept them for returns if you have changed your mind. Please click here to read our full policy on returns and refunds (including if you want to return an item because it is faulty).
Can I redirect my delivery order if I’m in quarantine?
We will certainly do our best to work with you in order to make the delivery most convenient for you during this difficult time. We will always require proof of age and sobriety from whoever is nominated to receive your order, as per RSA specifications.
If your order has not yet been picked up in-store by our delivery team members, we are most often able to redirect it for you. However, if it has already been picked up for delivery by our delivery agent, we may be unable to do so. Regardless, if you require a redirection, contact our contact centre and they will do their best to work with you to find an acceptable solution.
Can I get a more specific time for the arrival of my delivery order?
To make things as convenient as possible during this time, you can specify your preferred time window for an additional cost upon checkout, or choose the option of delivery anytime before 5 pm on any specific day.
I can’t get through to the Customer Care Team and/or haven’t received a reply to my contact - why is it taking so long and when will someone reply?
Our commitment is to always put our customers first and we understand your frustrations. We are currently experiencing an unprecedented volume of calls and our team is working hard to help our customers as quickly as possible. We thank you for your patience during this busy time and our promise to you is that we will get back to you as soon as we can.