I forgot to swipe my card when I shopped. Can I still link this purchase to my membership?
Unfortunately, we can't link purchases made without a membership card to your My Dan's account, even if you have a receipt. Remember to swipe each time you shop and if you don't have your card with you, simply quote your membership number at the counter or use your mobile membership card via the Dan Murphy's app.
Can I get a second membership card for a family member?
We like sharing too, but My Dan's is all about your personal tastes and interests, which means it's just one card per member. Ask your friends and family to join so they can enjoy their own personalised benefits.
Can I access member benefits if I haven't registered my temporary card?
You can earn competition entries by showing your temporary card when you shop, but only registered members can win competitions, redeem exclusive offers and enjoy additional benefits. To register your temporary card and join My Dan's, simply fill in this quick online form.
What happens if I don't have my membership card when I shop?
Your membership number is always accessible through mydanmurphys.com.au and the Dan Murphy's app - sign in with your phone or the in-store kiosk, look for your membership number on your My Account page and provide it at the checkout. Our in-store team can't look up your membership by name, address or other, so you need your number to get competition entries and redeem offers.
How do I replace my damaged/lost/stolen card?
If your card's been damaged, lost or stolen, don't worry! Simply click on the 'Need A New Card?' section and follow the prompts. We'll deliver your new card in no time. (Please note: maximum 10 cards per member, per year.)
I'm having trouble registering my temporary card number when I try to join - what now?
Hmm, there could be a few reasons why the number isn't being recognised - best to give our Customer Service Team a call on 1300 72 33 88.
Can I link a temporary card to a My Dan's account after I join?
You can register a temporary card when you join the program, but unfortunately, you can't link it to an existing account after you've joined.
It's been more than seven days since I joined the program and my membership card still hasn't arrived.
It generally takes five to seven working days for your card to arrive. If it hasn't arrived after this time, give our Customer Service Team a call on 1300 72 33 88. In the meantime, you can still shop using your membership number (found in My Account) or mobile membership card (available through the Dan Murphy's app).
How do I register a My Dan's temporary card?
Simply enter your temporary card number (located under the barcode) in step one when you join online - it's free and should only take a few minutes. Note that having a temporary card doesn't make you a My Dan's member - you still need to complete the online registration form to access your member benefits.