What does it mean when it says 'Available for Pick up from 30 minutes'?
This means that the stock is currently available at your selected store and that you if you order now you can collect after 30 minutes. We will hold this stock for up to seven days so you don't have to hurry!
What does it mean when it says '7 days' for Pick Up?
This means that the store normally carries this line, but it is temporarily out of stock. If you order now we will order the stock into your selected store, but it may take up to seven days to arrive. We will send you an SMS as soon as it is ready to be collected.
What does it mean if a product is 'Unavailable for Pick up'? Does this mean I cannot get this product from my local store?
This means that the product is probably not ranged for your store, or we cannot back order from a particular supplier. The best way to get this stock is to get it delivered or select another store to collect it from.
Why is chilled stock not available for a 30 minute Pick up?
Each store has a good selection of chilled product readily available, but we cannot guarantee all our stock is available chilled in a short time frame. When you collect from the store you can always ask the staff if your selected products are available chilled and they will do their best to help.
Why is a product available for 30 minute Pick up on your product pages, but when I go to order it is only available for 7 days?
This would suggest that the quantity you have attempted to order exceeds the stock that is currently available for you to collect now and we would have to order that quantity in for you. Try another store or proceed with your order and we will let you know as soon as it arrives.
I would like to change my order. Can you do this for me?
We will have to check to see if the store has picked the order yet. If they haven't, we can change the order for you. If they have, we can still help, but we will have to refund your whole order and create a new one for you.