Frequently Asked Questions

Why is the price cheaper at my local store than it is online?

Dan Murphy's pricing is different in each of our stores to honour our lowest liquor price guarantee*. We have a price integrity team that works around the clock to make sure you get the lowest liquor price when you shop at Dan Murphy's. Our price guarantee ensures that we will beat any advertised competitor pricing within a 10 kilometre radius of each store*. To reflect our pricing as accurately as possible our website will default to 'online pricing'.

The 'online price' may vary to your local store price. To make sure you see the prices available at your local Dan Murphy's store you need to 'Set Your Store'.

 

How can I set my store?

You can use the store finder to find your local store. Once you have found your preferred local store you can 'Set Your Store' by clicking the link. You can change your store at any time by using the Change Store link, located on the top right corner of the homepage.

I have just 'Set My Store', why is the price now different on the website? The Dan Murphy's website advertises an 'online price'. Your local store may have competitor pricing on the item you are interested in, making the item cheaper in your local store. If you 'set your store' you will always see the price in that store, instead of the online price.

 

Why does the product price vary between stores?

Dan Murphy's pricing is different in each of our stores to honour our lowest liquor price guarantee*. We have a price integrity team that works around the clock to make sure you get the lowest liquor price when you shop at Dan Murphy's. Our price guarantee ensures that we will beat any advertised competitor pricing within a 10 kilometre radius of each store*. For more details, view the full terms and conditions of our price guarantee*.

How can I find my local store and trading hours?

The ‘Set Your Store’ function allows you to set your local Dan Murphy’s store as ‘Your Store’. Simply enter your Postcode or Suburb and State. A list of your nearest stores will be provided. You can then View Store Details for more information, including store trading hours, a map and store facilities. 

You can set ‘Your Store’ through the Store Finder, or the site header.

Why is it important to set a store location?

The prices online often reflect a nationwide average if a local store has not been set. However, various products may be cheaper or more expensive in store depending on which specials are running in each state every week. In order to ensure that you are receiving the best experience, and seeing correct price, always remember to “set your store” at the top right of the desktop site, or by touching the "Set your store" button on the mobile site.

 

1. Click 'Set your store' on the website as shown below. 

--------------------------------------------------------------------------------------------------------------

2. Type the store/suburb as required 

--------------------------------------------------------------------------------------------------------------

3. Click 'Set as my Store' to select the store.

This can be changed at any time following the same steps or you can see all Dan Murphy's Stores here.

Effective 1st December 2017

The introduction of a new NSW Government Return & Earn initiative will mean that the price of many beverages will be increasing in our stores. From December 1st, you'll be able to earn a 10c refund for every eligible container you return to an approved NSW collection point.

For more information please visit returnandearn.org.au

 

Frequently Asked Questions

Why has the initiative been introduced?

According to recent government data, containers make up 44% of all litter in NSW. So the Government is introducing the Return & Earn initiative to encourage people to recycle their drinks containers and keep them off our streets and out of our parks.

What containers are eligible?

Most empty 150mL to 3-litre beverage containers will be eligible for a 10 cent refund. Container materials that may be eligible for a refund include:

  • Plastic (PET and HDPE)
  • Glass
  • Aluminium
  • Steel
  • Liquid paperboard (Cartons)

What containers can't be recycled for a refund?

The Return & Earn initiative will begin by focusing on containers most commonly found as litter. Containers that can't be deposited for a refund include:

  • Pure fruit or vegetable juice containers of 1 litre or more
  • Glass containers for wine and spirits
  • Casks for wine or water of 1 litre or more
  • Sachets for wine of 250mL or more
  • Containers for wine of 250mL or more
  • Containers for cordials and concentrated fruit/vegetable juices
  • Registered health tonics

What conditions do my containers have to be in to be eligible?

Containers should be empty, uncrushed, unbroken and have the original label attached. If a container isn't eligible for a refund, please use a recycling bin. Remember - don't crush or squash your containers.

Why is the price increase more than 10c per container?

As well as the 10c initiative refund, an initiative admin fee has been included in the price increase. This admin fee covers the cost of operating and administering the initiative.

When can I start claiming my 10c refund?

The container refunds take effect from December 1st. After that date you will earn 10c for all eligible containers you return.

Where can I claim my 10c refund?

Special container collection points will be placed across NSW, with many of them conveniently located near Woolworths stores. To find your nearest collection point go to returnandearn.org.au

Unfortunately, we are unable to specify a time that your order will be delivered. Our deliveries are generally attempted during business hours, however, this depends on the different courier services we use to fulfil them.

If you would like to contact our friendly customer service team on 1300 72 33 88 they will be able to give you more specific updates regarding your delivery, including the time that the order has been packed and scanned in with the courier service.

We apologise for any inconvenience caused. In future, you can also elect to have your order left unattended in a safe area of your property if you cannot be home to receive the delivery, as we understand people have busy days and schedules.

Dan Murphy's is a retailer for personal use only.

Due to taxation legislation and restrictions to our liquor license, we are unable to sell to individuals or businesses who plan to on-sell our products.

All communication from us will always come from an @danmurphys.com.au or @email.dansnews.com.au email address, and we will never email anyone who hasn't signed up to our mailing list - legitimate correspondence will never be unsolicited.

We strongly recommend that you report scam emails to the Government-run watchdog Scam Watch at - https://www.scamwatch.gov.au/report-a-scam.

Alternatively please send a screenshot of this email to hoax@woolworths.com.au so we can investigate and report it directly.